SHIPPING POLICY
Last updated: October 3, 2026
Many NXT Element Performance products are made specifically after your order is placed.
Because our products are produced on demand, your order typically goes through both a production period and a shipping period before delivery.
Order Fulfillment
Most products require approximately 2–5 business days for production before shipment.
Certain products, high-volume periods, availability issues, or fulfillment locations may require additional time.
Business days generally do not include weekends or holidays.
Shipping Times
Shipping time begins after your order has completed production.
Delivery times vary depending on:
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Destination
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Shipping method
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Product type
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Fulfillment location
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Carrier conditions
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Customs processing
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Seasonal demand
Estimated delivery dates shown during checkout are estimates and are not guaranteed.
Tracking
When tracking information is available, you will receive a shipping confirmation after your order has been fulfilled and shipped.
Please allow time for tracking information to update after the carrier receives the shipment.
Multiple Shipments
Items in the same order may sometimes be fulfilled at different facilities.
As a result, your order may arrive in more than one shipment.
You will not be charged additional shipping solely because an order is divided into multiple fulfillment shipments unless disclosed at checkout.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address.
If you notice an address error, contact us as soon as possible.
Once production or shipping has begun, we may not be able to change the address.
Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be resent.
Lost Packages
If tracking indicates that your package has not arrived or appears to be lost, contact us as soon as possible with your order number.
We will review the shipment with our fulfillment and shipping partners and determine the appropriate resolution.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please:
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Confirm the shipping address on your order.
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Check surrounding delivery areas.
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Ask household members or neighbors.
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Contact the shipping carrier when appropriate.
If the package still cannot be located, contact NXT Element Performance and we will assist where possible.
International Shipping
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Customs processing may also delay delivery.
Questions
For shipping questions, contact:
NXT Element Performance